We are pleased to share the NMC Health Fiscal Year 2021 Quality and Patient Safety Annual Report with you.
I realize you trust us to protect and defend you when you seek our care. You also expect us to be reliable, true, and honest. We know your trust is earned and this is something we do not take for granted. Therefore, we want to share with you about our quality of care.
The focus of this report is to demonstrate our care outcomes and to be open with you about how we actually performed. Our report is data driven to accommodate cross-hospital comparisons. We know others such as public agencies are watching us too, so we incorporate some of their expectations into our reports.
I’m proud of NMC Health and the work of our staff to be excellent in service, in clinical outcomes, and in those measures that reflect your satisfaction. Our hospital performs well in its mid-size class and among all hospitals across the U.S. During the timeframe reflected in our report, we earned two coveted Centers for Medicare and Medicaid Services 5-Star awards. We earned the Blue Cross Blue Shield of Kansas Distinctions for Maternity Care and Joint Replacement Surgery outcomes. We were recognized for our overall patient satisfaction survey results, and we were once again bestowed a Top 100 Community and Rural Hospital in the U.S. award. These honors reflect the high quality of care you have come to expect from us.
I hope you enjoy reading about the measures we consider essential to earn your trust. Please be assured of our intentions to be among the best hospitals anywhere.
Thank you for allowing us to serve you.
Vallerie L. Gleason
President & CEO