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Val Gleason, CEO of Newton Medical Center

We are pleased to share the Newton Medical Center Fiscal Year 2020 Quality and Patient Safety Annual Report with you.

Our medical staff and employees share an interest in providing safe, high-quality care and exceptional service for every patient, every time. We look for ways PROTECT and DEFEND our patients and we aim to provide a rich patient experience from beginning to end.

We use data to help us optimize outcomes of care. Our annual quality and performance program starts with clearly defining desired goals. From there, we work in teams to build the processes and structures to achieve those goals. Thereafter, we frequently measure and evaluate our outcomes. This allows us to rapidly adjust, to gain understanding and to continuously improve. We compare ourselves to performance of other hospitals, professional organizations, or quality watchdogs to demonstrate the validity and relevance of our activity.

This year’s report highlights several essential projects that, through hard work and dedicated effort, produced outcomes that often met and sometimes exceeded our dreams. I hope you enjoy reading about the things that we considered essential in earning your trust. We want to be your choice for healthcare – every time. We will continue our work in such a way that we truly earn the privilege of your respect and trust.

Thank you for allowing us to serve you.

Sincerely,

Vallerie L. Gleason
President & CEO

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