The latest technology in virtual care

NMC Health prides itself on being an innovative health system, which means we find ourselves on the frontlines of the latest technology in patient care. The COVID-19 pandemic has helped change the way our doctors provide healthcare. We now offer virtual visits to all of our patients through our NMC Health Patient Portal

When you’re in the hospital and need access to a doctor, our telemedicine program brings the doctor to your bedside, with the help of our telemedicine robot, Sheldon

Virtual Visits

No need to worry about getting time off work, finding childcare or a ride to the doctor. Schedule a telehealth appointment with your doctor today.

Talk with your provider on your phone, tablet or computer. You can ask questions and get advice just like you would at a regular, in-person appointment.

How it works

First, call your doctor’s office and let them know you’d like to have a telemedicine appointment. Keep in mind, some appointments may require an in-person office visit. These include x-rays for orthopedic concerns and specific testing or exams. Request for telemedicine appointments will be approved by your doctor.

You will need your phone, tablet or computer with a camera and microphone. The office will send you a link to your appointment.

How to login to a virtual visit from the myNMCHealth Patient Portal

All of your virtual visits will be access from your myNMCHealth Patient Portal login. Follow these easy steps to get connected to your appointment: 

  1. Login to your myNMCHealth Patient Portal account
  2. Click on “Health Record,” which will appear in a light green box with a white plus sign
  3. Click “Questionnaires” located at the bottom of the menu on the right column 
  4. You will be asked to confirm you have read and agree to the terms and conditions of the NMC Health Clinics Consent to Treat. Click the circle to sign the Consent Questionnaire
  5. Return to the main menu of the myNMCHealth Patient Portal and click on the “Appointments” menu option. It will be in an orange box with white calendar icon
  6. Click on your appointment to bring up the appointment information
  7. Click “Start Visit”
  8. A dialogue box will pop up asking for permission to use your microphone and camera on your device. Click “Allow”
  9. Once you’re logged in, you will be able to see yourself and see a welcome banner with your name and your doctor’s name
  10. Click on the red phone button when you’re done with your call. Click yes to verify you are done with your call


If you have questions or difficulty signing into your virtual visit, please call your doctor’s office for assistance.

If you have a medical emergency, call 911 or visit the NMC Health Medical Center Emergency Department.

24/7 care from trusted NMC Health doctors

Have you met Sheldon? 

One of the latest innovations in hospital care means you have access to NMC Health board certified doctors 24 hours a day, 7 days a week. 

Sheldon is our telemedicine robot. He’s a rolling stand made with a digital stethoscope and other diagnostic equipment to take your vital signs. You’ll be able to visit with one of our expert providers via a monitor and camera. This puts doctors from remote locations right in your patient room with you for a face-to-face meeting. Your family is welcome to join to ask any questions about your care. 

Doctors can securely access your medical records and test results. This means you’ll get the care you need, faster. This is just another way NMC Health is proving your health is our focus.

The benefits of telemedicine

The telemedicine program at NMC Health focuses on general inpatient care. It allows doctors to quickly admit ER patients to the hospital, when necessary. Instead of having to wait for on-call physicians to get to the hospital, we can serve you better without having to wait.

 

white man lying in hospital bed talking on telemedicine appointemnt with doctor white wife sitting next to him, smiling and black nurse smiling next to bed
The NMC Health telemedicine program is made possible through a partnership with Eagle Telemedicine. Eagle Telemedicine is an Atlanta-based provider that works through Sunflower Telemedicine LLC to serve our local patients at NMC Health Medical Center.

FAQs

As long as you have a phone, tablet or computer that has a microphone and a camera, it should be as simple as clicking a link to log-on to your appointment. If you have any questions or concerns ahead of your telemedicine appointment, contact your doctor’s office and they will be happy to walk you through the process. 

No. You can call your doctor at any time to make an appointment and ask for a telemedicine appointment instead of visiting in-person.

The scheduler will walk you through the process so you know how to log-on when it’s time for your appointment.

Keep in mind that some doctor’s visits may require an in-person appointment. Not all visits can be done through a virtual visit option. 

In most casts, a telehealth appointment will be covered by insurance just like a regular doctor’s office. Sometimes, there are limits to the number of telemedicine appointments you can have. Medicare and Medicaid have different rules when dealing with video visits with your doctor. Call your insurance provider for any information on coverage before setting up an appointment.

General medical concerns are probably the best use of a telemedicine visit. Telemedicine can be helpful if you have any of these conditions: 

  • Nausea/vomiting
  • Headache/migraine
  • Earache/eye infection
  • Cold or allergy symptoms
  • Anxiety or depression
  • Skin rashes or burns
  • Cuts, scrapes, bruises
  • Insect bites
  • Back pain


If you are suffering from a medical emergency, call 911 or head to the nearest emergency room.

Your doctor might order tests during your telemedicine appointment. You will have to go to a lab or office to have those tests run.