Care Coordination Assistant

The Care Coordination Assistant reports to the Executive Director of Clinical Outcomes and presents a professional image to all customers, patients, physicians, and staff. This position provides administrative and clerical support to the Case Management Department by coordinating communication, supporting daily operations, and assisting with patient care coordination activities.

The Care Coordination Assistant is expected to work independently at times, exercise sound judgment, and perform duties without direct observational supervision.

Key Responsibilities

• Provide clerical and administrative support to the Case Management Department

• Coordinate communication with patients, physicians, and interdisciplinary team members

• Assist with efficient clinic and reception operations related to care coordination

• Maintain confidentiality and comply with HIPAA and departmental standards

Qualifications

Education

• High school diploma or equivalent required

Experience

• Previous experience in a healthcare setting required

Knowledge & Skills

• Strong interpersonal skills with a focus on courteous, professional communication

• Proficiency with computer keyboarding and basic computer applications

• Effective verbal and written communication skills

• Strong organizational skills with the ability to multitask and prioritize

• Knowledge of basic medical and clinical terminology preferred

• Ability to work efficiently under pressure and take direction

• Demonstrated professionalism, reliability, and sound judgment

• Ability to comply with HIPAA guidelines and confidentiality requirements

Licensure, Registration, or Certification

• None required

Join our Team! NMC Health offers a family friendly environment with the latest technology and a knowledgeable staff. Here you’ll find all departments work together as a team to live out our core values: respect, excellence, service, transparency, and trust.

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