Visitor Restrictions

At NMC Health, we want to keep you save during the COVID-19 pandemic. To provide a safe, healing healthcare environment for everyone, NMC Health has implemented restrictions and screening measures to lower the likelihood of exposure to any illness including coronavirus.

NMC Health Medical Center

  • Visitors are restricted – Patients may have two support persons during their hospitalization, procedure, exam, etc. All visitors must be age 18 or older.
    • A support person is someone who the patient, or family if necessary, has identified to be very important to the patient getting medical care.
    • NMC Health asks that they be the same people if the patient is in the hospital for multiple days.
  • Exceptions include the following:
    • Requested Clergy
    • Visitors approved by House Supervisor or provider
    • The patient’s plan of care indicates differently to support a healing environment
    • If the patient is COVID-19+, NMC Health’s House Supervisor and Infection Control Officer must be consulted to determine if adequate safety precautions can be made to ensure the safety of the support person.
  • Approved visitors need to remain in the patient’s room or with the patient if able.
  • Visitation Hours
    • Patients and visitors may only enter the through the Emergency or Front entrances.
    • Front Entrance: Weekdays, 6 a.m.-6 p.m. 
    • Emergency Entrance: Always open

NMC Health Clinics

Visitors are restricted – To ensure social distancing protocols are followed, patients may not have a support person with them unless the patient is under 18 years old and/or has special needs.

All NMC Health Locations

In addition to the above visitor restrictions, the following applies to all NMC Health locations:

  • All patients and support persons will be required to wear a mask upon entering NMC Health facilities.
  • Before entering any NMC Health location, patients and support persons will be required to have their temperature taken and answer screening questions for:
    • Respiratory Symptoms (fever, cough, shortness of breath)
    • Travel or mass gathering attendance in the last 14 days
    • Close contact with a person that has suspected or confirmed COVID-19
  • Support persons with a fever of 100.4F or above, recent respiratory symptoms, and/or potential recent exposure to COVID-19 will receive further instructions and will be restricted from entering.
  • Virtual visits are encouraged, such as phone and video calls (Skype, Facetime, etc.). Patients may request a tablet to use from their nurse or case manager.
  • NMC reserves the right to change this policy without notification.

Other Closures

NMC Health’s Patient Financial Services (Billing department) and Health Information Management (medical Records) offices are closed to visitors and patients until further notice. If you need to contact either office, you can reach them here:

Patient Financial

  • Questions about your account? Call us. (316) 804-6255
  • Need to make a payment? Pay online or call us. (316) 804-6255, option 1
  • Want to set up a payment plan? Call The Midland Group at (316) 201-9254
  • Healthcare Assistance applications are available through our Financial Assistance options. Submit your application:
  • Need paper copies of your health records immediately? Call us. (316) 804-6204. We’ll schedule an appointment for a time when you can visit the office to pick up your records.

These changes have been made under guidance from the Centers for Disease Control (CDC) and Centers of Medicare and Medicaid Services (CMS). These organizations focus on infection control, social distancing and protecting the health of our patients and community.

Sedgwick County Clinics Open

All of our Sedgwick County clinics are open and ready to safely serve you.

If you have any COVID-19 symptoms including the following, please call ahead for instructions:

  • Fever (100.4 or higher)
  • Cough
  • Shortness of Breath
  • New loss of taste of smell

COVID-19 Protocols at NMC Health

NMC Health has been keeping an eye on the updates regarding novel coronavirus (COVID-19). The hospital is staffed with frontline workers here to make sure you are cared for and kept safe.

We have protocols in place to protect and defend the Newton and surrounding communities from the spread of the virus.

Since the World Health Organization (WHO) and Centers for Disease Control (CDC) warned of the COVID-19 outbreak on Jan. 31, 2020, NMC Health leadership has been assessing and planning to ensure the safety of our staff, patients, visitors and community. 

As we continue to follow CDC protocols, if you come to the hospital or any NMC Health location, you’ll be asked to answer some screening questions. These questions are used to help us figure out how to best help you. Our response process includes: 

  • Question – asking about current health, recent travel and any possible exposure to COVID-19
  • Observation – watching to new symptoms of fever, cough and shortness of breath
  • Isolation – placing a face mask on anyone who shows signs of those symptoms and meets screening criteria, then moving them to a negative airflow room for observation
  • Precaution – using airborne and standard contact precautions with eye protection, gloves, face mask and gown for anyone who enters the room 
  • Protection – wearing all personal protective equipment (gloves, face mask, etc.) while working with anyone under investigation of having coronavirus (COVID-19)