Visitor Restrictions at NMC Health

At NMC Health, protecting you against COVID-19 is a top priority. To provide a safe, healing healthcare environment for everyone, NMC Health has implemented restrictions and screening measures to lower the likelihood of exposure to any illness including coronavirus.

According to current CDC and KDHE guidelines, masks are required inside ALL healthcare establishments including hospitals, doctors’ offices, dentists’ offices and other clinics. This means you must wear your mask inside all NMC Health locations.

Who can visit

Effective March 14, 2022, NMC Health will return to regular hospital visitation practices. This applies to both inpatient and outpatient hospital stays.

If a patient is COVID-19 positive, NMC Health’s House Supervisor and/or Infection Control Officer MUST be consulted to determine if adequate safety precautions can be made to ensure the safety of visitors.


When you can visit

Patients, visitors and support persons may only enter the through the Emergency or Front entrances during these specific times: 

    • Front Entrance: Weekdays, 6 am – 6 pm 
    • Emergency Entrance: Always open

What to expect when you visit

  • All patients, visitors and support persons will be required to wear a mask upon entering NMC Health facilities.
  • Before entering any NMC Health location, patients, visitors and support persons will be required answer screening questions for:
    • Have you tested positive for COVID-19 in the last 14 days?
    • Do you have any reason to suspect you have COVID-19 (respiratory symptoms, body aches, fever, fatigue, etc.)?
    • Have you had close contact with a person with lab confirmed COVID-19 in the last 14 days? 
  • Visitors with recent COVID-19 symptoms, and/or recent exposure to COVID-19 will not be allowed to visit. 

Virtual visits are encouraged
, such as phone and video calls (Skype, Facetime, etc.). Patients may request a tablet to use from their nurse or case manager. If your loved one has an outward-facing room, you can visit them through the window. Their room numbers are on display on each window.

NMC reserves the right to change any part of this this policy without notification.


If you have a pastor, preacher, or other leader of a religious organization who you wish to visit with, please talk with your nurse or case supervisor. 

Other Closures

NMC Health’s Patient Financial Services (Billing department) and Health Information Management (medical Records) offices are closed to visitors and patients until further notice. If you need to contact either office, you can reach them here:

Patient Financial

  • Questions about your account? Call us: 316.804.6255
  • Need to make a payment? Pay online or call us: 316.804.6255, option 1
  • Want to set up a payment plan? Call The Midland Group at 316.201.9254
  • Healthcare Assistance applications are available through our Financial Assistance options. Submit your application:
  • Need paper copies of your health records immediately? Call us. 316.804.6204. We’ll schedule an appointment for a time when you can visit the office to pick up your records.

These changes have been made under guidance from the Centers for Disease Control (CDC) and Centers of Medicare and Medicaid Services (CMS). These organizations focus on infection control, social distancing and protecting the health of our patients and community.

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COVID-19 Protocols at NMC Health

NMC Health has protocols in place to protect and defend the Newton, Hesston, Valley Center, Park City, Wichita and surrounding communities from the spread of COVID-19.

NMC Health leadership continually assesses current community spread rates and implements changes to ensure the safety of our staff, patients, visitors and community. 

As we continue to follow CDC protocols, if you come to the hospital or any NMC Health location, you’ll be asked to answer some screening questions. These questions are used to help us figure out how to best help you. Our response process includes: 

  • Question – asking about current health, recent travel and any possible exposure to COVID-19
  • Observation – watching to new symptoms of fever, cough and shortness of breath
  • Isolation – placing a face mask on anyone who shows signs of those symptoms and meets screening criteria, then moving them to a negative airflow room for observation
  • Precaution – using airborne and standard contact precautions with eye protection, gloves, face mask and gown for anyone who enters the room 
  • Protection – wearing all personal protective equipment (gloves, face mask, etc.) while working with anyone under investigation of having coronavirus (COVID-19)